Cancellation Policy
1. Cancellation Policy:
* We kindly ask that all cancellations or rescheduling requests be made at least 24 hours prior to your scheduled appointment time.
* Cancellations made less than 24 hours before your appointment will incur a cancellation fee equal to 50% of the scheduled service cost, which is adaptable to the maximum allowable under Texas law. This fee will be charged to the credit card on file or deducted from any pre-paid services.
2. No-Show Policy:
* If you fail to show up for your appointment without prior notice, a no-show fee equal to 50% of the scheduled service cost will be charged. Any deposits or pre-payments will also be forfeited.
3. Refund Policy:
* Refunds will not be issued for services rendered. If you are dissatisfied with a service, we encourage you to speak with our staff immediately so we can address your concerns.
* Pre-paid packages or treatments are non-refundable but may be transferred to another individual or used for other services within the spa.
* If a service is canceled by Plump & Perfect for any reason, you will be offered the option to reschedule or receive a full refund.
4. Late Arrival Policy:
* Please arrive on time for your appointment. If you arrive late, your session may be shortened to accommodate the next client, and the full session fee will still apply.?
By scheduling an appointment at Plump & Perfect, you agree to this cancellation and refund policy. We appreciate your understanding and cooperation.
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